Customer experience is made up of each interaction that your customers have with your organization, and how they perceive those interactions. A great customer experience is no longer an [...]
To attract, retain and convert customers, you need to offer both a great customer experience and customer service. Each one is essential to reaching sales targets, keeping your customers [...]
What is customer retention and why is it so important today? Being able to retain customers over an extended period has always provided great earning potential but is especially [...]
In recent years, marketing’s focus has started to shift to include customers in addition to leads. For many organizations, this shift into retention from solely acquisition has been gradual [...]
A staggering 87 percent of customers think brands need to put more effort into providing a seamless experience, according to a survey conducted by Zendesk. A lot of prep work [...]
Teamwork makes the dream work. This cliché phrase rings true in many areas of our lives. The customer experience is no exception. That's because the best and most effective customer [...]
